Terms and Conditions for Mayfair Man And Van Services
These Terms and Conditions set out the basis on which Mayfair Man And Van provides domestic and commercial removal, delivery, collection, and related transport services in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to create a clear service agreement, explain each party’s responsibilities, and reduce misunderstandings before, during, and after the job. For the avoidance of doubt, references to “we”, “us”, and “our” mean Mayfair Man And Van, while “you” and “your” mean the customer or the person making the booking on behalf of the customer.
Our man and van service may include loading, transport, unloading, furniture placement, collection, and limited handling support, depending on the service booked and the information supplied in advance. Any quotation is based on the details provided at the time of enquiry, including the volume of items, access conditions, parking arrangements, number of floors, item weight, and any special handling requirements. If the actual job differs from the information supplied, we may need to revise the price, adjust the vehicle size, amend the crew, or, where necessary, decline to proceed until a revised agreement is reached. These terms apply to all customers unless a specific written variation has been agreed by both parties.
Nothing in these terms affects your statutory rights under UK consumer law where those rights apply. If a term is found to be unlawful, unenforceable, or invalid, that term will be treated as removed to the extent necessary, and the remaining terms will continue in full force. These terms are drafted for a legal information page and are intentionally written in a general manner without unnecessary local detail.
Booking Process
Bookings for our Mayfair van and man service are accepted only when we have confirmed availability and received accurate job details. A booking may be made by phone, email, message, or any other method we make available from time to time. However, a request alone does not constitute a confirmed booking. A booking is only confirmed once we have acknowledged the job, agreed the service scope, and, where required, received a deposit, prepayment, or written acceptance of the quotation. We reserve the right to refuse or cancel a booking where the information supplied is incomplete, misleading, or inconsistent with the requested service.
When booking, you must provide complete and accurate information, including the pickup and delivery locations, preferred date and time, access details, item list, estimated load size, and any heavy, fragile, valuable, or awkward items. You must also tell us about stairs, lifts, long carries, restricted parking, waiting time restrictions, or any other issue that may affect the job. If you fail to disclose relevant information and the actual conditions differ from those described, we may charge for additional time, labour, equipment, or mileage, or we may cancel the job if it cannot be completed safely and reasonably. Any estimate given before inspection is based on the facts available at that time and may be revised.
You are responsible for ensuring that the goods to be moved are fit for transport and adequately prepared. This includes emptying appliances where necessary, securing loose parts, disconnecting items only where you are competent to do so, and making sure items are safe to move. Unless agreed otherwise in writing, we do not disconnect gas, water, plumbing, or electrical services. Where packing has been agreed as part of the service, it will be carried out with reasonable care, but the customer remains responsible for the suitability of boxes, packaging, and contents unless we have expressly agreed to provide a full packing service. If you require a timed arrival window, we will try to meet it, but arrival times are estimates and may be affected by traffic, weather, prior delays, or other events beyond our control.
Payments and Charges
All prices will be set out in the quotation, booking confirmation, or agreed rate card. Unless otherwise stated, charges may be based on hourly rates, fixed prices, minimum call-out fees, waiting time, congestion or toll costs, parking charges, additional labour, and any materials used. The price quoted assumes the job details provided are accurate and that the work can be completed within the expected timeframe. If the volume of items, access conditions, or the nature of the goods differs from the original description, we may apply an additional charge. Any extra work requested by you on the day may also be charged at our standard rates or at a separately agreed rate.
Payment terms will be stated at the time of booking. We may require a deposit to secure a date, and in some cases full payment may be requested in advance. Unless otherwise agreed, payment is due immediately upon completion of the service and before unloading is completed or the goods are released. We accept payment by the methods we specify at the time of booking. Late payment may result in administrative charges, collection action, or recovery of reasonable costs incurred in seeking payment, to the extent permitted by law. You are responsible for ensuring sufficient funds are available and that payment is made by an authorised person.
Discounts, promotional offers, or special rates are valid only for the period stated and may be withdrawn or amended without notice where lawful to do so. Quotes are usually valid for a limited period and may be revised if the job is not booked within that period or if the information on which the quote was based changes. We may also charge for materials such as tape, wrapping, protective covers, or disposal bags if these are provided for the service. Any parking, toll, permit, congestion, or access-related charge incurred in connection with the job may be added to the final invoice where applicable and reasonably evidenced.
Cancellations, Delays, and Rescheduling
You may cancel or reschedule a booking by giving us notice in advance. The amount of notice required, and any cancellation charge, may depend on the type of service, the time reserved, and whether we have already incurred costs such as crew allocation, vehicle dispatch, parking arrangements, or materials purchase. Where a cancellation is made at short notice, we may retain all or part of any deposit or charge a reasonable cancellation fee to cover losses and administrative costs. If you do not make the goods available at the agreed time, or if we cannot access the property due to your failure to prepare, this may be treated as a late cancellation.
We may also need to reschedule or cancel due to circumstances outside our reasonable control, including severe traffic disruption, accidents, weather, vehicle breakdown, staff illness, or safety concerns. In such cases, we will take reasonable steps to contact you and arrange an alternative time where possible. Our liability for delay will be limited as set out below. We are not responsible for indirect losses caused by a rescheduled service, including missed deadlines, missed handovers, lost earnings, or third-party charges, unless the law requires otherwise. If a delay is likely, we will attempt to communicate it as soon as reasonably possible.
Liability, Care of Goods, and Insurance
We will carry out the service with reasonable care and skill. However, many items are inherently fragile, valuable, or vulnerable to pre-existing defects, and we cannot guarantee that every item will arrive without incident. You are responsible for telling us about items of special value, unusual shape, weight, or fragility before the booking is confirmed. Where we accept such items, we may require additional wrapping, handling instructions, or separate insurance arrangements. Unless otherwise agreed in writing, we do not accept responsibility for items packed by the customer or for concealed damage, pre-existing wear and tear, structural weakness, or items that were not adequately protected.
Our liability for loss or damage is limited to the extent permitted by law. We will not be liable for losses that are not reasonably foreseeable, including business interruption, loss of profits, loss of opportunity, or indirect or consequential losses, except where such exclusion is not permitted. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. If you believe an item has been damaged or lost during the service, you must notify us as soon as reasonably possible and provide evidence of the item, the damage, and its value, together with any supporting documentation.
We may, at our discretion, inspect the goods or request that damaged items are retained for examination. Any claim must be made promptly and in any event within a reasonable period after completion of the job, as delayed claims may be difficult to assess fairly. If we are found liable, our remedy may be limited to repair, replacement, compensation up to a reasonable market value, or another lawful resolution we consider appropriate. We do not provide valuation services unless expressly agreed. Customers are encouraged to arrange suitable insurance for high-value or irreplaceable items, and to ensure their own insurance remains valid during transit.
Waste Handling and Regulatory Compliance
Where the service includes removal, disposal, clearance, or transport of unwanted items, both parties must comply with UK waste regulations. We will only collect, move, or dispose of waste where it is lawful for us to do so and where the nature of the waste has been honestly described in advance. You must tell us if any item is electrical waste, upholstered furniture, hazardous material, sharps, liquids, chemicals, batteries, paint, gas cylinders, confidential papers, or any other regulated or restricted waste. We may refuse to handle items that we believe are unsafe, unlawful to transport, or outside the scope of our licence, authorisation, or operational policy.
If we agree to remove waste, you confirm that you have the legal right to transfer it to us and that the waste does not contain prohibited substances unless expressly agreed in writing and lawfully permitted. You remain responsible for declaring the contents and nature of the waste accurately. We may require you to separate recyclable items, provide information about origin, or sign a transfer note or other record where required by law. Where applicable, waste transfer documentation may be issued and must be truthful and complete. Any misdescription of waste may result in the job being stopped, extra charges, or termination of the booking without refund where lawful.
We operate on the basis that all loads are prepared in accordance with applicable environmental and safety rules. We may refuse to mix household rubbish with hazardous waste or with items that require specialist collection or treatment. If you ask us to carry items that appear to breach legal requirements, we may decline to proceed. You agree to indemnify us against losses, fines, penalties, claims, or costs arising from your failure to disclose the true nature of items presented for transport or disposal, except where caused by our own negligence or breach of duty.
Customer Responsibilities
You must ensure that the property, items, and access routes are ready for the booked service. This includes arranging parking or permits where required, protecting floors and walls where appropriate, and ensuring that children, pets, and other hazards do not interfere with the work. You are responsible for obtaining any landlord consent, building permission, concierge approval, or other authorisation needed for the move or collection. If the crew is delayed because access is not available, keys are missing, lifts are unavailable, or parking restrictions prevent safe loading, additional waiting time or aborted journey charges may apply.
You must be present, or represented by an authorised adult, at both pickup and delivery unless otherwise agreed. You are responsible for checking that the correct goods are collected and delivered, and for inspecting the items at the end of the job where reasonably possible. Once delivery is completed and the goods have been accepted, the service will usually be treated as finished. If you ask us to leave items unattended, we do so at your risk, unless we expressly agree in writing to a different arrangement. It is your responsibility to ensure that destination rooms or access points are suitable for placement of the items requested.
Any instructions given by you, or by someone acting on your behalf, will be treated as authorised unless we have reason to doubt their authority. If there is a dispute over what was agreed on the day, our written booking record, quotation, or service notes may be used as evidence of the service scope. We expect all customers and occupants to treat our team with respect. We may suspend or end the service if there is abusive, aggressive, discriminatory, or unsafe behaviour, or if we reasonably believe the environment presents a risk to personnel or property.
Force Majeure, Variation, and General Provisions
We are not liable for any delay or failure to perform our obligations where the delay or failure results from events beyond our reasonable control, including but not limited to extreme weather, fire, flood, traffic incidents, strikes, civil disturbance, acts of government, power failure, epidemic-related restrictions, or breakdown of transport systems. In such circumstances, we may suspend, cancel, or reschedule the service and will act reasonably in seeking a practical solution. No waiver of any term will be effective unless confirmed by us in writing. Any failure to enforce a term on one occasion does not mean we waive the right to enforce it later.
We may update these service terms from time to time to reflect changes in our operations, legal obligations, or payment practices. The version in force at the time of booking will normally apply to that booking, unless a change in law requires immediate application of updated terms. If any term is varied by written agreement, that variation will apply only to the specific booking or period stated. Headings are included for convenience only and do not affect interpretation. References to the singular include the plural and vice versa where the context allows. These terms should be read alongside the quotation or booking confirmation, which may contain service-specific details.
The contract between you and Mayfair Man & Van is governed by the laws of England and Wales. Any dispute arising out of or in connection with the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is translated, the English version will take precedence in the event of inconsistency. By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms and conditions for the man and van service, the moving service, and any related transport or clearance work we provide.