Mayfair Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Mayfair Man And Van provides moving, collection, delivery, loading, unloading, and related transport services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which apply to all quotations, confirmed reservations, and completed services unless a separate written agreement states otherwise. In these terms, references to “we”, “us”, and “our” mean Mayfair Man And Van, and references to “you” or “the customer” mean the person or business requesting the service.

Booking confirmations are only valid when accepted by us and may be subject to availability, access conditions, and accurate information being provided by the customer. We may decline or amend a booking where the requested service is unsafe, unlawful, impractical, or materially different from the details originally supplied. Any estimate provided before the job is confirmed is based on the information available at the time and may be revised if the scope, timing, or access arrangements change.

When placing a booking for man and van services, the customer must provide accurate and complete information, including addresses, floor levels, item sizes, parking restrictions, special handling needs, and any time-sensitive requirements. Failure to disclose relevant facts may lead to delays, extra charges, or cancellation of the service. The customer is responsible for ensuring that all details are checked carefully before confirmation, including the collection and delivery points, the date, the expected duration, and any items requiring extra care.

Booking Process

The booking process begins when the customer submits a request and we issue a quotation or estimate. A booking becomes binding only when it is confirmed by us, either verbally, by written communication, or through another agreed method. Where a deposit is requested, the reservation may remain provisional until the deposit is received in full. If the deposit is not paid by the specified deadline, we may release the slot and offer it to another customer.

Before confirming any Mayfair Man And Van service, we may ask for supporting information to assess the job properly. This may include photographs, an inventory, dimensions of larger items, access details, or clarification regarding parking and loading arrangements. The customer must ensure that the service requested matches the actual work needed. If the customer asks us to carry out additional tasks on the day, we will decide whether they can be completed safely and within the agreed timeframe, and we may charge extra if they are accepted.

Booking timeframes are provided in good faith, but arrival or completion times are estimates unless expressly agreed as fixed. Delays can occur because of traffic, weather, access restrictions, road closures, waiting time at the premises, or events outside our reasonable control. We will use reasonable efforts to attend within the agreed window, but we do not guarantee exact timing unless a separate written guarantee has been given. If a customer is not present at the agreed time, or access is not available, waiting charges or a missed-appointment fee may apply.

Payments and Charges

Unless otherwise agreed in writing, payment is due in accordance with the quote, invoice, or confirmation provided to the customer. We may require part-payment in advance for certain bookings, and the balance must be settled on completion of the service or by the due date stated on the invoice. Accepted payment methods may include bank transfer, debit card, credit card, or other methods notified at the time of booking. Cash payments, where accepted, must be made in the correct amount unless otherwise agreed.

All prices are based on the information supplied by the customer and may change if the actual work differs from the original description. Additional charges may apply for waiting time, extra labour, congestion, parking costs, tolls, unreported access difficulties, stair carries, long carries, disposal of items, re-delivery, or any other work not included in the original agreement. If the customer requests a change to the scope of the service, we may revise the price before continuing. The customer authorises us to recover any reasonable expenses that arise because of inaccurate information or last-minute changes.

If payment is declined, delayed, reversed, or not received when due, we may suspend further services and recover any associated costs. Interest and recovery charges may be added where permitted by law. The customer remains responsible for all agreed fees even if they decide not to use part of the service after work has already begun. Where a dispute concerns an invoice, the customer must notify us promptly and pay any undisputed amount by the due date. Any agreed refunds will be made using a method chosen by us unless the law requires otherwise.

Cancellations, Changes, and Customer Responsibilities

The customer may request a cancellation or rescheduling, but any such request must be made as early as possible. Cancellation charges may apply depending on the notice given and whether preparations, labour, vehicle allocation, or third-party costs have already been incurred. If a booking is cancelled very close to the scheduled time, we may charge the full or partial cost of the service to cover losses and administrative time. Deposits may be non-refundable where clearly stated at the time of booking.

We may cancel, pause, or refuse to continue a service if the customer fails to pay, gives misleading information, behaves abusively, or creates an unsafe environment for our staff or vehicles. We may also cancel where completion becomes impossible because of building access issues, unlawful instructions, severe weather, police action, road restrictions, or other circumstances beyond our control. If we cancel for reasons within our control, any prepaid amount for the unperformed portion of the service will normally be refunded, subject to the law and any work already completed.

Customers must ensure that items are suitably packed, labelled, and ready for handling unless we have expressly agreed to provide packing or preparation services. Fragile, valuable, or specialist items should be declared before the booking is confirmed. We are entitled to rely on the customer’s instructions and information, and we are not responsible for delays or damage caused by poor packing, hidden defects, unstable contents, or items that were not disclosed as requiring special attention. It is the customer’s duty to secure pets, children, keys, codes, permits, and access arrangements so that the service can proceed safely and efficiently.

Liability and Limits of Responsibility

We will carry out services with reasonable care and skill. However, our liability is limited to loss or damage directly caused by our negligence or breach of contract, subject to the exclusions and limits set out in these terms and any mandatory legal rights that cannot be excluded. We are not responsible for indirect loss, loss of profit, loss of business, loss of goodwill, emotional distress, or other consequential losses arising from the service, except where the law states otherwise.

Where the customer asks us to move items that are already damaged, poorly packed, or structurally weak, we accept no responsibility for deterioration resulting from their condition, unless we have acted negligently. We are not liable for damage caused by items left loose, unsecured, overloaded, or unsuitable for transport. The customer is also responsible for notifying us of any hidden hazards, including sharp objects, leaking containers, unsafe appliances, prohibited goods, or items requiring specialist handling.

If loss or damage occurs, the customer must notify us as soon as reasonably possible and provide evidence of the issue. Our responsibility for a proven claim may be limited to the repair cost, replacement cost, or the fair value of the item, whichever is lower, taking into account age, wear, and condition. We do not accept responsibility for minor cosmetic marks, ordinary wear and tear, or damage arising from normal handling consistent with the nature of a removal or transport service. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Waste Regulations and Disposal Rules

Where our man and van company is asked to remove, transport, or dispose of unwanted items, the customer must ensure that the items are lawful to handle and that any necessary information is disclosed in advance. Waste and disposal services are subject to applicable UK waste laws and regulations. We may refuse any item that is hazardous, contaminated, restricted, illegally dumped, or otherwise unsuitable for collection. The customer must not present waste for removal in a way that breaches environmental or transport requirements.

We may only dispose of items through authorised and lawful channels. The customer agrees not to ask us to dispose of regulated waste in a manner that would breach legal obligations, including rules relating to electrical items, batteries, chemicals, paints, oils, asbestos, medical waste, tyres, gas cylinders, or other controlled materials. If any item is incorrectly described or contains prohibited contents, the customer will be responsible for all resulting costs, including return transport, special handling, storage, disposal charges, fines, and reasonable administrative expenses.

When a service includes disposal, the customer confirms that they have the right to transfer the items to us for that purpose and that the waste does not contain personal, confidential, or unlawful materials unless expressly declared and agreed. We may request proof, clarification, or written confirmation before accepting certain items. Once waste has been lawfully collected and transferred, the customer acknowledges that ownership and control may pass in accordance with the service arrangement and applicable law. We reserve the right to refuse any collection that could create a compliance risk or unsafe working condition.

Force Majeure, Insurance, and General Provisions

We will not be liable for failure or delay in performing any obligation caused by events beyond our reasonable control, including extreme weather, accidents, strikes, public transport disruption, road closures, vehicle breakdowns, fire, flooding, acts of government, or emergency incidents. If such an event occurs, we may reschedule the service, adjust timings, or cancel the booking where performance becomes impractical. Any sums paid for services not yet performed will be handled fairly, taking into account costs already incurred and the circumstances of the disruption.

We may carry insurance appropriate to the nature of our business, but the existence of insurance does not increase our liability beyond the limits in these terms. The customer should arrange insurance for items of high value or sentimental importance if they wish to protect themselves against losses exceeding our standard liability position. Unless we have expressly agreed otherwise in writing, we do not provide a valuation service and do not warrant that any item is insured to full replacement value during transit or handling.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right or remedy immediately does not mean that we have waived that right. We may update these terms from time to time, and the version in force at the time of booking will normally apply to that booking unless required by law to be changed. The customer should read the terms carefully before confirming any service with Mayfair Man And Van.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales unless another part of the United Kingdom lawfully applies to the specific service and the customer’s rights require otherwise. The courts of England and Wales shall have jurisdiction to hear disputes, subject to any mandatory consumer rights or statutory protections that apply. By booking a service, the customer agrees that these terms form the basis of the contractual relationship and that any disagreement will be handled in accordance with the applicable law.