Terms and Conditions

Mayfair Man and Van Terms and Conditions of Service

These Terms and Conditions set out the basis on which Mayfair Man and Van provides removal, man and van, transport, delivery, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Customer means the individual, company, partnership or organisation that books or uses our services.

Services means any removal, man and van, transport, delivery, loading, unloading, packing, or related services provided by Mayfair Man and Van.

Vehicle means any van or other vehicle used by us to perform the services.

Goods means the items, belongings, furniture, equipment or other property that we are required to move, transport or handle.

Contract means the agreement between the customer and Mayfair Man and Van, consisting of these Terms and Conditions together with any written quote, confirmation or agreed variation.

2. Scope of Services

Mayfair Man and Van provides domestic and commercial removal and man and van services, including loading, transport, unloading, and where agreed, packing, unpacking, or furniture assembly. The exact scope of services for each job will be set out in our written quote or booking confirmation.

We operate primarily as a removal and man and van service. We are not a storage provider unless specifically agreed. Any additional services are subject to prior agreement and may be charged separately.

3. Booking Process

3.1 Booking request

The customer may request a booking by providing accurate details of the job, including addresses, access conditions, property type, number and nature of items to be moved, preferred dates and times, and any special requirements.

3.2 Quotes

Based on the information provided, we may issue a quote. Quotes are usually given on a fixed price or hourly rate basis. The quote is valid for a limited period as stated in the quote or, if not stated, for 14 days from the date of issue. All quotes are subject to confirmation of the information supplied by the customer.

3.3 Forming the contract

A binding contract is formed when the customer accepts our quote or booking terms, and we confirm the booking. Confirmation may be provided verbally or in writing. We reserve the right to refuse any booking at our discretion.

3.4 Customer responsibilities at booking stage

The customer must disclose any relevant information that may affect the job, including but not limited to restricted access, stairs, lifts, parking restrictions, long carries, dismantling or assembly needs, fragile or high value items, and any special handling requirements.

If the information supplied is inaccurate or incomplete, we may adjust the price, resources allocated, or decline to carry out the job. Additional charges may apply where extra work or time is required as a result of incomplete or inaccurate information.

4. Pricing and Payments

4.1 Pricing structure

Prices may be based on an hourly rate, a fixed fee, or a combination, as set out in the quote or booking confirmation. Our prices may take into account factors such as distance travelled, size of vehicle, number of staff, access conditions, and the volume and nature of goods.

4.2 Deposits

We may require a deposit to secure a booking. The amount and due date of any deposit will be notified at the time of booking. The booking is not secured until the deposit is received, where a deposit is required.

4.3 Payment terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the job. For some services, we may require payment in full or in part in advance. Payment methods will be communicated to the customer when booking.

4.4 Late or non-payment

If payment is not made when due, we may:

Refuse to commence or continue the services.

Retain possession of goods in our control until payment is received in full.

Charge interest on overdue sums at the statutory rate or a reasonable commercial rate, from the due date until payment is made in full.

The customer is responsible for all reasonable costs and expenses we incur in recovering overdue amounts, including debt collection and legal costs.

5. Cancellations and Changes

5.1 Customer cancellation

If the customer wishes to cancel a booking, they must notify us as soon as possible. The following cancellation terms apply unless otherwise agreed:

Cancellation more than 7 days before the scheduled start time may be made without charge, and any deposit paid may be refunded or applied to a future booking, at our discretion.

Cancellation between 7 days and 48 hours before the scheduled start time may result in loss of some or all of the deposit, or a cancellation fee up to a reasonable proportion of the quoted price.

Cancellation less than 48 hours before the scheduled start time may incur a cancellation fee up to 75 to 100 percent of the quoted price, reflecting the lost opportunity and resources allocated.

5.2 Changes by the customer

Requests to change the date, time, addresses, or scope of the services are subject to availability and may result in additional charges. We will inform the customer of any revised pricing before accepting such changes.

5.3 Cancellation or changes by us

We aim to provide services as booked but may cancel or reschedule if circumstances beyond our reasonable control occur, such as severe weather, vehicle breakdown, staff illness, accidents, or legal restrictions.

If we cancel a booking, the customer will be entitled to a refund of any deposit or advance payment for the cancelled services, but we will not be liable for any indirect or consequential losses caused by such cancellation.

6. Access, Parking and Customer Obligations

The customer is responsible for ensuring suitable access and parking for our vehicles at all collection and delivery locations. This includes arranging any permits, permissions, or suspensions required and paying any associated charges.

If safe and legal parking is not available, additional time spent may be charged at our standard rates, and we may decline to carry out part or all of the services if doing so would be unsafe or unlawful. Any parking fines or penalties incurred as a direct result of inadequate parking arrangements or instructions from the customer may be charged to the customer.

The customer must ensure that the premises are ready for our arrival, with goods properly packed where applicable, and that someone with authority is present to provide instructions and sign documentation. If no authorised person is present, we will use our reasonable judgment in carrying out the services, and the customer remains responsible for payment.

7. Excluded Items and Customer Warranties

The customer warrants that all goods are owned by them or that they have full authority from the owner to move the goods.

We do not carry or handle the following items unless expressly agreed in advance in writing:

Hazardous, explosive, or flammable substances.

Illegal items or items obtained unlawfully.

Livestock, pets, or plants requiring special environmental conditions.

Perishable goods requiring refrigeration.

Cash, precious metals, jewellery, valuable artwork, or other high value items beyond normal household or office contents, unless declared and specifically agreed.

If such items are included without our knowledge or consent, we will not be liable for any loss, damage, or delay related to them, and the customer may be liable for any resulting damage, loss, or legal issues.

8. Liability for Loss or Damage

8.1 Our duty of care

We will exercise reasonable care and skill in handling, loading, transporting, and unloading goods. However, our liability is subject to the limitations set out in this section.

8.2 Limits on liability

Our liability for loss of or damage to goods, or for delay, arising from our negligence or breach of contract, is limited to a reasonable sum proportionate to the job, subject to any specific limits stated in our quote or confirmation.

We are not liable for:

Loss or damage arising from the inherent risk, nature, or condition of goods, including wear and tear, defective construction, or pre-existing damage.

Loss or damage due to inadequate or improper packing where packing was not carried out by us or under our supervision.

Damage to items that are fragile, poorly assembled, or not designed to be moved once assembled, such as flat-pack furniture, unless we were specifically instructed and agreed to dismantle and reassemble them.

Loss or damage resulting from events beyond our reasonable control, including but not limited to fire, flood, severe weather, acts of God, war, civil disorder, or legal restrictions.

Indirect or consequential loss, including loss of profits, loss of income, or loss of opportunity.

8.3 Customer inspection and notification

The customer should inspect goods and premises as soon as reasonably practicable after completion of the services. Any apparent loss or damage must be reported to us in writing as soon as possible and in any event within a reasonable time. Failure to notify within a reasonable period may affect our ability to investigate and may limit or exclude our liability.

8.4 Damage to premises

We will take reasonable care to avoid damage to property and premises. Our liability for damage to floors, walls, doors, or fixtures is limited to damage caused by clear negligence. We are not responsible for normal scuffs or marks that may reasonably occur during a removal, particularly in areas with limited access.

9. Time and Delays

Unless specifically agreed otherwise in writing, any times given for arrival, loading, transit, or completion are estimates only. While we will use reasonable endeavours to meet agreed times, delays can occur due to traffic, weather, access issues, or other factors beyond our control.

We are not liable for loss or inconvenience arising from delays that are not caused by our negligence. Where a delay leads to extra time being spent on the job, additional charges may apply at our standard hourly rates.

10. Waste, Disposal and Environmental Regulations

We operate in accordance with applicable waste and environmental regulations. We are not a general waste collection service and will not remove household, construction, or commercial waste unless this has been explicitly agreed and is compliant with relevant regulations.

Where waste removal or disposal forms part of the agreed services, the customer confirms that:

They have the right to authorise the disposal of the items.

The items do not contain hazardous or controlled substances unless disclosed and agreed in advance.

We may decline to remove or dispose of any items that we reasonably believe may breach waste or environmental regulations, or which pose a health and safety risk. Any unauthorised or illegal tipping, dumping, or disposal by the customer or a third party is the sole responsibility of the person who arranged it.

11. Insurance

We maintain insurance cover appropriate to our business operations, subject to policy terms, conditions, and exclusions. The customer is encouraged to maintain their own insurance for goods during transit and handling, particularly for valuable or fragile items.

We may, on request, provide basic information regarding our insurance cover, but this does not constitute a representation that all possible losses or damages will be insured. Any claim may be subject to the terms and limits of our policy.

12. Complaints and Dispute Resolution

If the customer is dissatisfied with any aspect of our services, they should raise the issue with us as soon as possible so that we have an opportunity to address it.

We aim to resolve complaints promptly and fairly. In the first instance, we will discuss the matter with the customer and may request further information or evidence. If a resolution cannot be reached informally, the parties may consider mediation or other forms of alternative dispute resolution before resorting to legal proceedings.

13. Data Protection and Privacy

We may collect and process personal data such as names, addresses, and contact details for the purpose of providing our services, managing bookings, administration, and complying with legal obligations.

We will handle personal data in accordance with applicable data protection laws. Personal information will not be sold to third parties. It may be shared with trusted partners or subcontractors where necessary to provide the services or comply with legal requirements.

14. Subcontracting

We reserve the right to use subcontractors or agents to perform part or all of the services. Where we do so, these Terms and Conditions will continue to apply, and we will remain responsible for the performance of the contract.

15. Variations to Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking. Any variation to these Terms and Conditions for a specific job must be agreed in writing.

16. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be treated as modified to the minimum extent necessary to make it valid and enforceable.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.